This guarantees that when you call us, we will be there the same day to take care of the hardware/software problems if we cannot resolve the problem via phone support or remote access.
The way this works is simple: You purchase this block of time and pay in advance. You receive a discounted rate depending on the amount of hours purchased then every time you need service, you call our 800 number. Your account will be debited for time spent working on your problem. Your account is also debited for travel time if we have to go on-site. If parts are required to correct a problem, you will be billed separately. When your account reaches 75% used time, our accounting department will contact you to replenish the account.
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